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OpalOpal.com PresentsHOW TO BUY FROM US
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We will make it as easy for you to buy from us as we possibly can. You may call us with your Visa or MasterCard number, Discover or American Express. (719-836-2143) You can snail mail us a personal check (We do reserve the right to wait for your check to clear our bank before mailing.) or you can send us a cashier's check or money order for your purchase. International customers can use their international Visa or MasterCard. Please see the note below about special requirements for mailing to international customers.PLEASE READ OUR RETURN POLICY AT THE BOTTOM OF THE PAGE.If you a interested in a Lay Away, or an extended terms type of arrangement on one of our items, contact us at the phone number above and we will talk about it. We can work something out with you so that you can have what you want.We are also accepting Pay Pal for payment if you prefer to pay over the Internet using Visa or Master Card or any of the other Pay Pal services.Click Here to go Directly to our PayPal Referral Link.Or click on the logo below to sign up with Pay Pal. ABOUT HOLDS AND SOLDS ON THE SITEWE PUT A "HOLD" ON ITEMS WHEN SOMEONE HAS INDICATED TO US THAT THEY WISH TO PURCHASE THE ITEM. WE HAVE LEARNED THAT ALL OF THESE SALES DO NOT NECESSARILY GO THROUGH. SO CHECK ON AVAILABILITY ON ITEMS OF INTEREST TO YOU. "SOLDS" ARE FINAL AND HAVE JUST NOT BEEN REMOVED YET.MAILINGWe will send your purchase to you by USPS. We normally mail Monday through Friday. We are located in an extremely rural area and we are 23 miles from our post office box, so we make one trip per weekday. If we receive your payment on one day, we make every effort to get your purchase out the next week day. We do not pick up mail or send out mail during the weekends.For purchases of up to $ 100.00, we charge $ 8.50 for mailing within the United States. This amount includes packaging and insurance. For purchases above $ 100 we charge an additional $ 1.00 per $ 100.00 in insured amount. The insurance is never optional. We have seen enough packages go astray to consider it a necessity. There are also Express options which will get packages to you overnight or by sometime the day after that depending on where you live. Information about mailing options and insurance is available on the web site of the USPS at http://www.usps.gov.We also work with Federal Express. All Federal Express charges will be paid by the customer.We do not work with UPS. The closest UPS pick up box is over an hour's drive from here, so UPS is not an option.INTERNATIONAL CUSTOMER MAILINGIf you are an international customer we will be happy to mail to you no matter where you are as long as you understand:1. The customer will pay the full price for the postage.2. The package will travel insured or registered when it leaves our hands.3. If the package is lost or stolen along the way, the customer's only recourse will be to collect what they can from the insuring entity. We cannot be liable for lost or stolen packages or for the insurance/registration policies of other countries with our own. Proof that we have mailed the package to the address provided, insured, registered or whatever is available, at the USPS or with UPS or Federal Express will be all that can be required from us.We prefer to handle the international mailing by having the customers credit card number in hand. We first charge the customer with the amount of the purchase. Then, after the package is mailed we charge the account with the cost of mailing. These charges can be expensive. The actual costs of international mailing are available on the web site of the USPS. We do mail frequently to Canada and Europe, and the United Kingdom.WHAT IF YOU DO NOT LIKE IT?ALL SALES FROM THE BARGAIN BASEMENT PAGE ARE FINAL SO WHEN BUYING FROM THAT PAGE BE AWARE THAT THOSE ITEMS ARE NOT RETURNABLE. IF YOU HAVE A QUESTION ABOUT ANYTHING ON THAT PAGE, JUST CALL AND ASK. WE WILL BE HAPPY TO GIVE YOU ALL OF THE INFORMATION THAT WE CAN ABOUT ONE OF THEM.
The entire paragraph below constitutes our return policy. Please read the entire paragraph.If you receive something from us that you do not like you may return it to us (unless there were specific terms stated at the time of the sale to the contrary - FOR INSTANCE ALL SALES FROM THE BARGAIN BASEMENT PAGE ARE FINAL AND SOME SPECIAL ORDER OR CUSTOM ORDER JEWELRY ITEMS AND MOUNTINGS). In all cases the return item must be unaltered and undamaged. (If you damage a stone while trying to set it or cut it - it is your problem not ours. We do not ship damaged goods, except as occasionally disclosed and sold on the Bargain Basement Page - so, if you received a damaged item, save all wrappings and immediately contact the post office, since all of our packages travel insured.)IF THE ITEM SIMPLY DOES NOT MEET YOUR EXPECTATIONS: We do want you to communicate to us IMMEDIATELY UPON RECEIPT that the item does not suit your needs when it is received. (After THREE days if you have not communicated that you are not happy with the item, your right to return the item will no longer be honored unless special arrangements are made in advance. (The three days will be counted beginning with the date the return receipt is signed. In the event there is no signed return receipt, then seven days from the date the package was mailed by us will apply.) Within the THREE day period, you will, at the time that you notify us, be instructed as to how we want the item insured and mailed, as the value of the item will dictate how we wish for it to travel. You will then have three (3) days to get the item back into the mail to us and ten (10) days to get the item back into our hands. If we receive the item back undamaged and totally unaltered*, the purchase price will then be refunded less packing, postage, mailing fees, credit card fees, and auction fees (if applicable). Credits and/or refunds will be issued for undamaged and unaltered items within ten days of the items return to us. Policies are necessary for orderly business. We have not had any problems to date that would necessitate putting policies of this type into effect. The bottom line is that you can certainly have a refund of the purchase amount if you act in a timely manner, do no damage or alteration of any kind to the item while it is in your possession, and there were no terms to the contrary at the time of the sale. (i.e. the item was not purchased from the Bargain Basement Page We do not charge restocking fees for returns, but we do want the merchandise back in a timely manner. Time is of the essence in this situation.*unaltered - this does mean "not changed in any manner what so ever." You may not sand, grind, cut, slice, polish or in any way disturb the surface of a piece of stone or rough while it is in your possession. We inspect and weigh opals and rough before they are mailed and many times have numerous photographs of the piece. If we determine that rough or a cut opal or piece of jewelry has been altered in any way while it was in your possession, it is sold. We are the final judges of whether a stone or rough has been damaged or altered. We made our investment decision on any one stone or piece of rough based on what you receive in the mail and you will have to decide based on the same information - what you can see without changing the stone.
Gold Rush Jewelry, Bead and Art Company
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